CITY WIDE COMMUNICATIONS SOLUTION FOR INNOVATIVE TRANSPORT PARTNER
For over 20 years First Manchester, part of the First Group, have selected TES as their sole supplier of radio communication equipment and managed services. Many years on and despite a tough working environment, the system is still providing an essential and efficient operational tool.
Continuing to build this valued relationship, TES were awarded the contract to provide a fully managed radio communications solution covering the Greater Manchester area, whilst allowing for significant cost savings and improved efficiencies for First Bus.
As part of the end to end solution, TES provides service repairs on 1000 vehicle and Inspector radios, 24/7 maintenance on five site trunked radio network, and bus radio installations every day of the year including Christmas and Bank Holidays.
Operating a permanent night shift, our engineers maintain the radio fleet at five Depots, and also provide 24 hour call-out cover in the event of a system failure.
The radio network handles over 1.25 million radio calls a year, which is about 600 calls per hour at busy times, and nearly 5000 EMERGENCY calls from drivers each year.
All of this is supported by TES’s unique service delivery. The Service & Maintenance solution provided by TES provides a preventative maintenance element which ensures that equipment is fully optimised continually to ensure peak performance and any potential issues are identified and resolved before they become customer impacting, through proactive alarm monitoring and resolution.
In addition to this a comprehensive review of the service is carried out each month, providing key performance metrics on adherence to SLA targets, performance statistics, and history reports to ensure that key First Group representatives are aware of how well TES performs on their behalf and the service continues to be optimised to provide ongoing value for money.
The key benefits of the system are:
- Significant improvement in fault repair times
- Massively reduced annual service costs
- Focus on Core business Activity
- Improved service Quality
- Increased vehicle availability
TES prides itself on its ability to, and track record of, creating and maintaining long standing and valued relationships with its customers. It does this by treating the customers business as its own, working in partnership to develop a fully tailored solution. If you would like to become more than just a customer, please contact us today to discuss how we can help you.
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