INVESTING IN ENGINEERING CAPABILITY
David Jones & David Horne joined our engineering team in 2018 and they write about their learning experience to date.
David Jones, as a qualified electrician strengthens our portfolio of services and benefits from broadening his skill base by learning about radio engineering.
David Horne brings strong technical knowledge and looks forward to developing this whist gaining a broad range of on-site assignments.
TES EXCEEDS PERFORMANCE TARGETS FOR 2018
The TES Operations Service department is pleased to announce that it's overall average SLA (Service Level Agreement) performance for 2018 was well ahead of target.
On average across the year, clients contracted for a five day service request SLA, enjoyed a resolution time of under two days. In addition, 100% of client infrastructure faults were resolved within SLA.
This performance is thanks to our knowledgeable & dedicated engineering team who are on call 24/7/365. Well done!
Clients with large fleets of hand portable radios, or large fleets of vehicle mounted radios, benefit from a dedicated online portal for requesting fleet services. This means that each individual request can be tracked, status logged and measured through to resolution.
Call us on 01772 901901 to discussion how a radio system service agreement can enhance your business continuity planning.
CLIMBING TEAM RISES TO THE CHALLENGE
Watch our climbing team, lead by Dan, undertaking maintenance work for a key client. Here they are fitting a mounting bracket for a new antenna used on a large area bus radio system.
TES is uniquely able to offer the full range of communications services to comprehensively support the needs of our clients. Contact us on 01772 901901 to discuss our full range of mast climbing & rigging services.
IT MAY BE SNOWING OUTSIDE - BUT WE ARE STILL ON DUTY
The view from the TES HQ window today is decidedly snowy! However, were still on duty and ready to come out if you need us. Site visits are a key part of our maintenance service offering and whilst the weather can sometimes stop us attending, it is very rare.
Most TES maintenance clients opt for our remote system monitoring service. This means we can dial in every day to determine the health of your system, detect any faults and even undertake remote fixes.
Call TES on 01772 901901 to discuss how preventative maintenance packages improve your overall system resilience.
SYSTEM DEMONSTRATION VEHICLE HITS THE ROAD
As a company full of engineers we love noting more than welcoming our clients to TES HQ to show off the latest innovations is radio technology. However, we know its not always easy for our busy clients to find the time for a full day out of the office.
Now we can come to you with a fully equipped demonstration vehicle. We can show you the latest hand portables, system technology - including Motorola Capacity Max infrastructure complimented by the TRBOnet dispatch solution.
Contact us today on 01772 901901 to discuss how we can demonstrate the latest in radio system technology.
News stories to 31-12-2018 have been archived.
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